Frequently asked questions
Shipping, pre-orders, returns, payment: the essentials in a few answers. Another question? Write to us.
Are the products official and new?
Yes. All products sold are official, new and sealed, never opened or repackaged. Any packaging flaw noticed before sale is listed on the product page — with an adjusted price.
How do pre-orders work?
You pay today and your order ships on the product’s release day. Each pre-order has a limited allocation — once sold out, it does not reopen. The 14-day right of withdrawal applies as with any order.
What are the shipping times and costs?
Orders ship within 48 business hours (ordered before 12 pm Paris time on a business day: same-day shipping), tracked or insured. Rates by zone and weight are detailed on the Shipping page.
How are parcels packed?
Every product travels in a box suited to its size, reinforced and padded. Collection boxes and booster boxes are protected with bubble wrap, never loose in the parcel. Insured shipping is required for orders over $150.
What does “seal defect” mean?
Some products show a minor packaging flaw (creased cellophane, dinged corner) noticed when our stock arrived. The product remains new and sealed; the flaw is described on the product page and the price is reduced accordingly.
Can I return a product?
Yes: you have 14 days after delivery to withdraw without giving a reason. The terms and the form are on the Returns & withdrawal page.
Is payment secure?
Payment is made by card, Apple Pay or Google Pay on a secure payment page hosted by a certified provider. No banking data ever passes through this website.
Do you ship to my country?
We ship to France, throughout the European Union and to the United States — tracked or insured.